Return & Refund Policy

Last Updated: 30 July 2026

At TrendTails, we want you and your pets to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be in the original packaging.
• Include all accessories and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used pet beds or clothing
• Opened grooming products
• Pet food or treats
• Personalised or custom-made items
• Gift cards
• Clearance or final sale items

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll review your claim and, if approved, provide a replacement or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Return Shipping

If you're returning an item because you've changed your mind, you are responsible for the return shipping costs.

If the item is defective, damaged, or we sent the wrong product, TrendTails will cover the return shipping costs or provide an alternative solution.

Order Cancellations

Orders may be cancelled within 12 hours of being placed. Once an order has been processed or shipped, it cannot be cancelled.

Lost Packages

If your package is lost in transit, please contact us. We'll work with the shipping carrier to investigate and provide a suitable resolution.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team.

Email: Verolipets@gmail.com

We aim to respond to all enquiries within 1–2 business days.