Terms of Service

Last Updated: 30 July 2026

Welcome to TrendTails. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Overview

TrendTails operates an online store offering pet accessories and related products. Throughout these Terms, "we", "us", and "our" refer to TrendTails. By visiting our website or purchasing from us, you agree to these Terms of Service.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

3. Products

We strive to display our products, descriptions and images as accurately as possible. However, colours and product appearance may vary slightly depending on your device or supplier.

Because we operate as a dropshipping business, some products may be shipped directly from our suppliers.

4. Pricing

All prices are displayed in the currency shown at checkout.

We reserve the right to change prices, discontinue products, or modify promotions at any time without prior notice.

5. Orders

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product availability
• Errors in pricing or product information
• Suspected fraud or unauthorised transactions

If your order is cancelled after payment has been received, you will receive a full refund.

6. Shipping

Delivery times are estimates only and may vary depending on your location, customs processing, and carrier delays.

TrendTails is not responsible for delays caused by shipping providers, customs authorities, weather, or other events beyond our control.

7. Returns & Refunds

Please refer to our Return & Refund Policy for information about returns, refunds and exchanges.

8. Intellectual Property

All content on this website, including text, graphics, logos, images and branding, is the property of TrendTails or its licensors and may not be copied, reproduced or used without prior written permission.

9. Prohibited Use

You agree not to:

• Use our website for unlawful purposes.
• Attempt to interfere with the security or operation of the website.
• Upload malicious software or harmful code.
• Violate any applicable laws or regulations.

10. Limitation of Liability

To the fullest extent permitted by law, TrendTails shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service at any time. Any changes will take effect immediately upon being posted on our website.

13. Governing Law

These Terms of Service are governed by the laws applicable in the jurisdiction where TrendTails operates, unless otherwise required by local consumer protection laws.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

TrendTails

Email: verolipets@gmail.com

We aim to respond to enquiries within 1–2 business days.