Shipping Policy

Last Updated: 30 July 2026

Thank you for shopping with TrendTails! We are committed to delivering quality pet products to you as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are processed Monday to Friday, excluding public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

As a dropshipping store, our products are shipped directly from our trusted suppliers.

Estimated delivery times are:

• New Zealand: 7–15 business days
• Australia: 7–15 business days
• United States: 8–18 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• Europe: 8–20 business days
• Rest of the World: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, TrendTails may offer free shipping promotions on selected products or orders.

Multiple Packages

If you order multiple items, they may be shipped separately from different suppliers. This means your items could arrive on different days.

Delays

While we do our best to ensure timely delivery, shipping delays can occasionally occur due to:

• Customs inspections
• High shipping volumes
• Weather conditions
• Carrier delays
• Public holidays
• Other circumstances beyond our control

We appreciate your patience and understanding if your order takes longer than expected.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

TrendTails is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We will do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged item and packaging (if applicable)

We will work with the shipping carrier and our suppliers to investigate and provide an appropriate resolution, which may include a replacement or refund.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

TrendTails

Email: verolipets@gmail.com

We aim to respond to all enquiries within 1–2 business days.